● Current customer question

Will my credit balance of the year-end report be offset?

You are welcome to offset any credit balance resulting from the year-end report for the past financial year against open invoice amounts.

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  • Sepa direct debit: We will automatically collect the amount reduced by the credit balance.
  • Payment via bank transfer: Please transfer the amount reduced by the credit balance.

 

If there is still a credit balance after the settlement, please enter your current bank details in our online portal and contact us so that we can arrange the repayment.

 

In our online portal you can view your current balance at any time. Please select the menu item “Accounting/List of uncleared positions” in the protected customer area.

 

Do you wish to take part in our SEPA direct debit scheme? No problem! Please select the menu item “SEPA-Basic-Direct Debit” in the protected area of the customer portal and accept the direct debit scheme.

 

 

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